System error

error:  malformed UTF-8 character in JSON string, at character offset 324 (before "\x{fc}r unterst\x{fc}...") at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/RPC/Client.pm line 186.
context: 
... 
287:  local @CARP_NOT = $cgc ? $cgc->() : caller();
288:  shortmess_heavy(@_);
289:  }
290: 
291:  sub croak { die shortmess @_ }
292:  sub confess { die longmess @_ }
293:  sub carp { warn shortmess @_ }
294:  sub cluck { warn longmess @_ }
295: 
... 
code stack:  /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/Carp.pm:291
/opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm:1363
/opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm:921
/opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm:836
/opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm:1108
/opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm:833
/opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm:1016
/opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm:834
/opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm:1108
/opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm:833
/opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm:802
/opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm:153
/opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/RPC/Client.pm:186
/opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/RPC/Client.pm:118
/opt/kb/html/Stuff/NG/MindManager/Handlers/Articles:97
/opt/kb/html/Stuff/NG/MindManager/Body:1
/opt/kb/html/Stuff/PublicPage:5
/opt/kb/html/articles/index.html:31
/opt/kb/html/autohandler:145
raw error






























malformed UTF-8 character in JSON string, at character offset 324 (before "\x{fc}r unterst\x{fc}...") at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/RPC/Client.pm line 186.


Trace begun at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Exceptions.pm line 125
HTML::Mason::Exceptions::rethrow_exception('malformed UTF-8 character in JSON string, at character offset 324 (before "\x{fc}r unterst\x{fc}...") at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/RPC/Client.pm line 186.^J') called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/Carp.pm line 291
Carp::croak('malformed UTF-8 character in JSON string, at character offset 324 (before "\x{fc}r unterst\x{fc}...")') called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm line 1363
JSON::PP::decode_error('malformed UTF-8 character in JSON string') called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm line 921
JSON::PP::string at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm line 836
JSON::PP::value at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm line 1108
JSON::PP::object at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm line 833
JSON::PP::value at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm line 1016
JSON::PP::array at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm line 834
JSON::PP::value at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm line 1108
JSON::PP::object at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm line 833
JSON::PP::value at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm line 802
JSON::PP::PP_decode_json('JSON=HASH(0x5557cd7d3f20)', '{"error":null,"id":"72f75ce0c4f0b91b1b2953c44eb01e7d","result":[{"EffectiveId":"125300","Summary":"MindManager full installer download links for supported Windows versions"},{"EffectiveId":"125306","Summary":"System requirements for supported MindManager versions"},{"EffectiveId":"125306","Summary":"Systemvoraussetzungen fM-|r unterstM-|tzten MindManager Versionen"},{"EffectiveId":"125306","Summary":"Configuration requise pour les versions supportM-ies de MindManager"},{"EffectiveId":"125312","Summary":"How to activate MindManager  - Version 21 for Windows / Version 13.2 for Mac or higher?"},{"EffectiveId":"125312","Summary":"Wie aktiviere ich MindManager - Version 21 fM-|r Windows / Version 13.2 fM-|r Mac oder hM-vhere Versionen?"},{"EffectiveId":"125312","Summary":"Comment activer MindManager - version 21 pour Windows / version 13.2 pour Mac ou versions supM-irieures?"},{"EffectiveId":"125327","Summary":"Pourquoi ma clM-i de licence MindManager n\'est-elle pas acceptM-ie ?"},{"EffectiveId":"125333","Summary":"System requirements for not supported MindManager versions"},{"EffectiveId":"129681","Summary":"Where can I find the User Manuals and Online Help for supported MindManager Version?"}]}^J^J^J', 0) called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/PP.pm line 153
JSON::PP::decode('JSON=HASH(0x5557cd7d3f20)', '{"error":null,"id":"72f75ce0c4f0b91b1b2953c44eb01e7d","result":[{"EffectiveId":"125300","Summary":"MindManager full installer download links for supported Windows versions"},{"EffectiveId":"125306","Summary":"System requirements for supported MindManager versions"},{"EffectiveId":"125306","Summary":"Systemvoraussetzungen fM-|r unterstM-|tzten MindManager Versionen"},{"EffectiveId":"125306","Summary":"Configuration requise pour les versions supportM-ies de MindManager"},{"EffectiveId":"125312","Summary":"How to activate MindManager  - Version 21 for Windows / Version 13.2 for Mac or higher?"},{"EffectiveId":"125312","Summary":"Wie aktiviere ich MindManager - Version 21 fM-|r Windows / Version 13.2 fM-|r Mac oder hM-vhere Versionen?"},{"EffectiveId":"125312","Summary":"Comment activer MindManager - version 21 pour Windows / version 13.2 pour Mac ou versions supM-irieures?"},{"EffectiveId":"125327","Summary":"Pourquoi ma clM-i de licence MindManager n\'est-elle pas acceptM-ie ?"},{"EffectiveId":"125333","Summary":"System requirements for not supported MindManager versions"},{"EffectiveId":"129681","Summary":"Where can I find the User Manuals and Online Help for supported MindManager Version?"}]}^J^J^J') called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/RPC/Client.pm line 186
JSON::RPC::ReturnObject::new('JSON::RPC::ReturnObject', 'HTTP::Response=HASH(0x5557cd7efa58)', 'JSON=HASH(0x5557cd7d3f20)') called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/JSON/RPC/Client.pm line 118
JSON::RPC::Client::call('JSON::RPC::Client=HASH(0x5557cd7ecd20)', 'https://support.parallels.com/NoAuth/Api/KCS/Article', 'HASH(0x5557cd6f8768)') called at /opt/kb/html/Stuff/NG/MindManager/Handlers/Articles line 97
HTML::Mason::Commands::__ANON__('skip_header', 1, 'language', 'en', 'skip_footer', 1, 'change_lang', 'ARRAY(0x5557cd7d02b0)', 'es_language', 'en', 'id', 125294, 'PageId', 'Articles') called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x5557cd6f8018)', 'skip_header', 1, 'language', 'en', 'skip_footer', 1, 'change_lang', 'ARRAY(0x5557cd7d02b0)', 'es_language', 'en', 'id', 125294, 'PageId', 'Articles') called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Request.pm line 1302
eval {...} at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Request.pm line 1292
HTML::Mason::Request::comp(undef, undef, 'skip_header', 1, 'language', 'en', 'skip_footer', 1, 'change_lang', 'ARRAY(0x5557cd7d02b0)', 'es_language', 'en', 'id', 125294, 'PageId', 'Articles') called at /opt/kb/html/Stuff/NG/MindManager/Body line 1
HTML::Mason::Commands::__ANON__('skip_header', 1, 'skip_footer', 1, 'language', 'en', 'change_lang', 'ARRAY(0x5557cd7d02b0)', 'id', 125294, 'es_language', 'en', 'PageId', 'Articles') called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x5557cd541240)', 'skip_header', 1, 'skip_footer', 1, 'language', 'en', 'change_lang', 'ARRAY(0x5557cd7d02b0)', 'id', 125294, 'es_language', 'en', 'PageId', 'Articles') called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Request.pm line 1302
eval {...} at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Request.pm line 1292
HTML::Mason::Request::comp(undef, undef, 'skip_header', 1, 'skip_footer', 1, 'language', 'en', 'change_lang', 'ARRAY(0x5557cd7d02b0)', 'id', 125294, 'es_language', 'en', 'PageId', 'Articles') called at /opt/kb/html/Stuff/PublicPage line 5
HTML::Mason::Commands::__ANON__('language', 'en', 'change_lang', 'ARRAY(0x5557cd7d02b0)', 'es_language', 'en', 'id', 125294, 'PageId', 'Articles', 'skip_header', 1, 'skip_footer', 1) called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x5557cd61fc18)', 'language', 'en', 'change_lang', 'ARRAY(0x5557cd7d02b0)', 'es_language', 'en', 'id', 125294, 'PageId', 'Articles', 'skip_header', 1, 'skip_footer', 1) called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Request.pm line 1302
eval {...} at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Request.pm line 1292
HTML::Mason::Request::comp(undef, undef, undef, 'language', 'en', 'change_lang', 'ARRAY(0x5557cd7d02b0)', 'es_language', 'en', 'id', 125294, 'PageId', 'Articles', 'skip_header', 1, 'skip_footer', 1) called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Request.pm line 1355
HTML::Mason::Request::scomp('HTML::Mason::Request::CGI=HASH(0x5557cdcad0b8)', '/Stuff/PublicPage', 'language', 'en', 'change_lang', 'ARRAY(0x5557cd7d02b0)', 'es_language', 'en', 'id', 125294, 'PageId', 'Articles', 'skip_header', 1, 'skip_footer', 1) called at /opt/kb/html/articles/index.html line 31
HTML::Mason::Commands::__ANON__('change_lang', 'ARRAY(0x5557c8a809b0)', 'id', 125294, 'language', 'en', 'change_lang', 'ARRAY(0x5557cd7d02b0)', 'es_language', 'en', 'id', 125294) called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x5557cd64de48)', 'change_lang', 'ARRAY(0x5557c8a809b0)', 'id', 125294, 'language', 'en', 'change_lang', 'ARRAY(0x5557cd7d02b0)', 'es_language', 'en', 'id', 125294) called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Request.pm line 1302
eval {...} at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Request.pm line 1292
HTML::Mason::Request::comp(undef, undef, undef, 'change_lang', 'ARRAY(0x5557c8a809b0)', 'id', 125294, 'language', 'en', 'change_lang', 'ARRAY(0x5557cd7d02b0)', 'es_language', 'en', 'id', 125294) called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Request.pm line 955
HTML::Mason::Request::call_next('HTML::Mason::Request::CGI=HASH(0x5557cdcad0b8)', 'language', 'en', 'change_lang', 'ARRAY(0x5557cd7d02b0)', 'es_language', 'en', 'id', 125294) called at /opt/kb/html/autohandler line 145
HTML::Mason::Commands::__ANON__('change_lang', 'ARRAY(0x5557c8a809b0)', 'id', 125294) called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x5557cd4a9a28)', 'change_lang', 'ARRAY(0x5557c8a809b0)', 'id', 125294) called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Request.pm line 1297
eval {...} at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Request.pm line 1292
HTML::Mason::Request::comp(undef, undef, undef, 'change_lang', 'ARRAY(0x5557c8a809b0)', 'id', 125294) called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Request.pm line 481
eval {...} at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Request.pm line 481
eval {...} at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Request.pm line 433
HTML::Mason::Request::exec('HTML::Mason::Request::CGI=HASH(0x5557cdcad0b8)') called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/CGIHandler.pm line 179
eval {...} at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/CGIHandler.pm line 179
HTML::Mason::Request::CGI::exec('HTML::Mason::Request::CGI=HASH(0x5557cdcad0b8)') called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/Interp.pm line 342
HTML::Mason::Interp::exec(undef, undef, 'change_lang', 'ARRAY(0x5557c8a809b0)', 'id', 125294) called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/CGIHandler.pm line 110
eval {...} at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/CGIHandler.pm line 110
HTML::Mason::CGIHandler::_handler('HTML::Mason::CGIHandler=HASH(0x5557cd4730b8)', 'HASH(0x5557cdd45fb0)') called at /opt/perl/perls/perl-5.14.4/lib/site_perl/5.14.4/HTML/Mason/CGIHandler.pm line 62
HTML::Mason::CGIHandler::handle_cgi_object('HTML::Mason::CGIHandler=HASH(0x5557cd4730b8)', 'CGI::Fast=HASH(0x5557c8371c78)') called at /opt/kb/bin/handler.pl line 111
KB::ProcessMasonRequest('HTML::Mason::CGIHandler=HASH(0x5557cd4730b8)', 'CGI::Fast=HASH(0x5557c8371c78)') called at /opt/kb/bin/kb.pl line 153
eval {...} at /opt/kb/bin/kb.pl line 153