How to resolve MindManager Account creation/login issues?

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Possible error messages: "There was a problem checking your license status. Please check your internet connection and try again."

 or: Error 407


The connection to our MindManager licence server is blocked due to specific environment configuration: proxy, firewall, registry permissions.


To solve the problem, please refer to the document MindManager Cloud Data Security & Architecture Document.

Refer to this if you need to whitelist ports and/or domains to access MindManager’s licensing server.
Contact the IT department for assistance, if registry modification is restricted or permissions for the current Windows user aren't sufficient.


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