How to resolve MindManager Account creation issues?

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Symptoms

Possible error messages: "There was a problem checking your license status. Please check your internet connection and try again."


 or: Error 407
 

Cause

The connection to our MindManager licence server is blocked due to specific environment configuration: proxy, firewall, registry permissions.

Resolution

To solve the problem, please refer to the document MindManager Cloud Data Security & Architecture Document.


Refer to this if you need to whitelist ports and/or domains to access MindManager’s licensing server.
Contact the IT department for assistance, if registry modification is restricted or permissions for the current Windows user aren't sufficient.

 

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