With the product release of MindManager Windows 21 and MindManager Mac 13.2, we also introduced a new license activation server.
Each time you launch MindManager, it will connect to our license server to check your license.
If no connection to the license server can be established, you can still continue to work with MindManager "offline" for a maximum of 30 days.
During this time, the following message appears in the bottom left-hand corner of MindManager: "You still have XX days to continue working offline".
After 30 days at the latest, a connection to our license server must be established to check the validity of your license, otherwise you will no longer be able to continue working with MindManager and will be logged out of MindManager. Then you have to log in again with your email and the corresponding password.
Reasons why MindManager does not connect to our license server:
- You do not have an internet connection
- The connection to the MindManager license server is blocked due to a certain environment configuration: Proxy, Firewall, Registry permissions.
To solve this problem, please read the following article: https://kb.mindmanager.com/de/128438
- The local token cannot be replaced: MindManager must contact the license server at least every 30 days and replace the local token to remain activated. If this is not possible, users will be asked to log in again. Unfortunately, it is not possible to extend this period. Please start MindManager from the Windows Start menu as administrator and test if the token is replaced. However, this should run automatically in the background without the user having to log in again. If this is the case, replacing the token in the registry will be prevented.
The token is stored in the following registry value: HKEY_CURRENT_USER\SOFTWARE\Mindjet\MindManager\22\Settings'https://cloud.mindmanager.com/'. Please make sure via your IT that the users have write access to this key.